Enterprise Support Marketplace
Support everything already in place. TRAC every outcome.
Give employees one intelligent front door for support across technology, facilities, HR, suppliers, sites, services and every expense category while keeping each request connected to the people, inventory, contracts and business context needed to resolve it.
One trusted source for support, ownership and verified resolution.
One front doorConnected inventory contextAccountable TRACforce Tasks
Support Marketplace
● Connected service workspace
What can we help you with?
Choose the service, asset, employee, supplier or business area that needs support.
Technology & DevicesLaptops, mobile, software, access, connectivity and service issues.
Facilities & WorkplaceLocations, maintenance, security, equipment and workplace services.
Employee SupportOnboarding, offboarding, role changes, equipment and access.
Supplier & ContractSupplier issues, service performance, billing and agreement support.
Billing & ExpenseInvoice questions, cost allocation, charge disputes and corrections.
Custom SupportCategory specific support experiences configured for your enterprise.
My active support
Replacement device for new employeeEmployee onboarding • Asset linked • Assigned to Workplace IT
Actioned
Incorrect facilities maintenance chargeInvoice #48812 • Supplier and location linked
Review
Office access badge not workingChicago site • Employee profile linked
Completed
Connected support context
EmployeeJordan Lee • Finance Operations
InventoryDell Latitude 7440 • Active
SupplierEnterprise Device Services
ContractDevice Support Agreement 2026
How work gets TRAC’d: The support request was Tasked, routed for Review, Actioned by the assigned team and will close only after the employee confirms completion.
One complete operating story
The ticket is one page in the support story. TRACforce understands everything the issue is connected to.
A service platform may record the outage or request. TRACforce connects the issue to the employee, site, asset, service, supplier, account team, contract, billing account, invoice, support obligation, prior history and every action required for resolution.
One enterprise. One complete story. One trusted source.
Support Marketplace Buyer Guide Workspace
Evaluate the support experience around the decisions that determine whether work actually gets resolved.
Explore the operating areas that connect employee intake, business context, ownership, collaboration, action and verified completion.
Give employees a guided front door instead of a ticketing black hole.
Employees begin with the thing that needs support,not an internal department name or cryptic ticket category. TRACforce guides them to the right experience, collects the right details and shows progress after submission.
Category aware intakeDifferent questions for devices, facilities, HR, suppliers, invoices and custom categories.
Employee friendly designRequest support in plain language with attachments, urgency and preferred contact details.
Self service visibilityEmployees can see status, owners, comments, appointments and completion evidence.
Email and document intakeUse Extractforce and TRAC Lanes to turn inbound messages into structured support work.
Support request builderGuided intake
What needs support?Employee laptop
Selected
Who is affected?Jordan Lee • Finance Operations
Linked
Business impactUnable to access critical finance application
High
Requested outcomeRestore access or provide replacement device
Ready
Resolve issues with the operating context already attached.
The request can inherit the employee, asset, service, location, supplier, contract, billing account and original purchase information,so the team starts with facts instead of asking the employee to recreate the history.
People contextEmployee, department, manager, location, role and onboarding history.
Inventory contextAsset, service, status, ownership, serial number, linked services and expected cost.
Commercial contextSupplier, contract, SLA, product, warranty, rate and billing account.
Lifecycle contextOriginal request, approvals, delivery, changes, prior support and open issues.
Connected recordContext loaded
EmployeeJordan Lee • Chicago
Active
AssetDell Latitude 7440 • SN D94 2341
Linked
SupplierEnterprise Device Services
SLA 4h
WarrantyPremium Support through Nov 2027
Covered
Turn support intake directly into owned, governed work.
TRACforce evaluates category, location, supplier, urgency, asset type, cost impact and business rules to assign the correct team and create the required TRACforce Tasks.
Rule based assignmentRoute by category, geography, supplier, site, business unit or support tier.
TRACforce TasksCreate accountable work with owners, due dates, dependencies, approvals and status.
Escalation controlsTrigger review when SLAs, cost thresholds, risk or employee impact require attention.
Supplier actionRoute covered service issues to the supplier while preserving enterprise ownership.
Routing decisionAutomation ready
Primary ownerWorkplace IT, Chicago
Assigned
Supplier actionPremium device support request
Created
Manager reviewNot required under replacement policy
Skipped
Target completionToday by 3:30 PM
4h SLA
Keep communication, meetings and action connected to the support record.
TRACchat preserves the running discussion, TRACmeets launches live collaboration from the record, and TRAC Lanes captures supplier and employee email without losing context.
TRACchatTeam and employee conversation tied to the issue and visible to authorized participants.
TRACmeetsLaunch a support session directly from the request with the correct people and context.
TRAC LanesCapture inbound email, supplier replies and attachments into the active support workflow.
Shared evidenceKeep screenshots, documents, meeting notes, approvals and decisions with the record.
Collaboration timelineAll in one
TRACchatEmployee confirmed issue began after update
9:12 AM
TRAC LaneSupplier accepted support case #84391
9:20 AM
TRACmeetRemote diagnostic session
10:00 AM
Task updateReplacement approved under warranty
Actioned
Close support only after the outcome is verified.
Completion is more than changing a status. TRACforce captures what was done, which records changed, whether the employee accepted the outcome and what financial or operational impact followed.
Resolution evidenceRecord completed actions, supplier confirmation, attachments and employee acceptance.
Inventory updatesReplace assets, change service status, update assignment and preserve lifecycle history.
Financial impactDocument credits, avoided charges, warranty coverage, replacements and cost corrections.
Reusable learningTrack root causes, common support patterns and category performance for improvement.
Completion summaryVerified outcome
ResolutionReplacement device configured and delivered
Complete
InventoryOld asset retired • New asset assigned
Updated
Financial resultReplacement covered under warranty
$0 charge
Employee confirmationAccess restored and accepted
Verified
Two front doors. One operating platform.
Request what the enterprise needs. Support everything it already has.
The Request Marketplace starts the buying and delivery lifecycle. The Support Marketplace maintains the people, assets, services and supplier relationships created afterward.
Bring something new into the enterprise.
Start a new purchase, service, employee onboarding, project, supplier engagement or change request.
Capture the business need and intended outcome
Route sourcing, approvals, contracts and delivery
Create inventory and expected expense records
↔
Maintain what is already in place.
Request help with an employee, asset, service, location, supplier, invoice or operational issue.
Start with the existing connected business record
Turn the issue into accountable work immediately
Update inventory, suppliers, costs and outcomes
Support to Outcome Lifecycle
From “I need help” to a verified, connected result.
TRACforce turns support into a repeatable operating model rather than a collection of disconnected tickets.
01
Select
Choose the employee, asset, service, supplier, site or business area requiring support.
02
Understand
Load the connected inventory, commercial, location and lifecycle context.
03
Task
Create accountable TRACforce Tasks with owners, due dates and dependencies.
04
Collaborate
Use TRACchat, TRACmeets and TRAC Lanes without leaving the record.
05
Resolve
Complete employee, supplier, inventory, billing or operational actions.
06
Verify
Confirm the outcome, update connected records and preserve completion proof.
Support Marketplace Capabilities
Everything needed to manage support as connected enterprise work.
Support becomes part of the same operating system used for requests, suppliers, delivery, inventory, expense validation and optimization.
Guided Support Catalog
Employee friendly support categories, dynamic questions, attachments, impact and urgency.
One front doorEmployee & Onboarding Support
Connect onboarding, role changes, offboarding, access, equipment and employee records.
People contextInventory Aware Support
Link each issue to the asset, service, owner, site, supplier, contract and expected cost.
Operational truthTRACforce Task Execution
Task, review, action and complete every support request with ownership and due dates.
Accountable workTRACchat, Meets & Lanes
Keep messages, email, meetings, supplier replies and team decisions connected.
All in one collaborationSupplier Support Routing
Engage suppliers using contract, SLA, warranty, billing and performance context.
Supplier accountabilityExpense & Billing Support
Resolve charge questions, disputes, credits, allocations and invoice exceptions.
Financial controlSupport Analytics
See volume, aging, SLA health, root causes, employee impact and completed outcomes.
Operating intelligenceCategory Configuration
Create custom support experiences for technology, facilities, HR, fleet and any category.
Enterprise fitSupport RequestOne connected record
EmployeeRole • Team • Manager
InventoryAsset • Service • Status
SupplierContacts • SLA • Actions
ContractCoverage • Terms • Warranty
SiteLocation • Access • Services
ExpenseInvoice • Billing • Cost
Connected context is the difference
A ticket describes the issue. TRACforce understands what the issue is connected to.
Support teams should not have to rebuild the business context every time someone asks for help. TRACforce connects the request to the operating truth already in the platform.
01
Start with the affected recordLaunch support from an employee, inventory item, supplier, contract, invoice or site.
02
Inherit the facts automaticallyOwnership, location, supplier, contract, billing and lifecycle history travel with the issue.
03
Update the operating systemThe resolution can change inventory, service status, supplier actions, costs and employee assignments.
Why TRACforce Support Marketplace
Support should maintain enterprise truth, not create another disconnected queue.
Here is what the same support motion looks like when it lives inside fragmented tools versus one trusted operating layer.
Traditional ticketing
Captures the reported issue but often forces support teams to rebuild the story by hand.
Form submittedContext missingOwner unclear
Reported issue capturedStatus only
Inventory and contract context searched elsewhereManual lookup
Support conversation split across toolsScattered trail
- Generic forms and categories
- Limited inventory and contract connection
- Conversation scattered across email and chat
- Closure measured mainly by ticket status
What breaksThe ticket moves, but the enterprise still lacks a complete answer.
TRACforce Support Marketplace
Connects the issue, work, collaboration and verified outcome to the enterprise record from the start.
Employee linkedInventory linkedSupplier linkedOutcome verified
Control center snapshot
Request contextWho reported it and what is affected
Operational recordAsset, service, site and supplier attached
Collaboration streamTRACchat, TRACmeets and Lanes in one place
Verified completionResolution updates the enterprise source of truth
- Guided support catalog for every category
- Employee, inventory, supplier and expense context
- TRACforce Tasks, TRACchat, TRACmeets and Lanes
- Completion updates the operational source of truth
Why it winsThe issue, the work and the verified outcome stay inside one complete and trusted record.
Disconnected internal process
Relies on shared inboxes, spreadsheets, tribal knowledge and manual follow up.
Inbox hopSpreadsheet patchFollow up chase
Requests move between teams without a shared ownerAccountability gap
Employees cannot see what is happeningVisibility gap
Recurring issues remain hard to measureLearning gap
- Requests disappear between teams
- No single owner or lifecycle
- Employees cannot see progress
- Recurring problems remain hard to measure
What breaksSupport becomes a chain of handoffs instead of a managed lifecycle.
Where support leaks control
A support queue can look busy while the enterprise loses context, time and money.
TRACforce closes the gaps between intake, ownership, supplier action, inventory truth and financial outcomes.
Status exists, but ownership and next action remain unclear.
Action gapEmployees and support teams repeat information already held elsewhere.
Time gapWarranty, SLA and provider action are separated from the issue.
Control gapReplacements and service changes happen without updating the source of truth.
Truth gapCredits, avoided costs and billing corrections are difficult to connect to support.
Value gapWho Support Marketplace Helps
One support experience for employees. Connected control for every operating team.
Each stakeholder works from the same request, context, collaboration history and verified outcome.
Employees
Get one clear place to request support, see progress, communicate and confirm completion.
IT & Workplace Teams
Resolve issues with employee, asset, service, site, supplier and lifecycle context already available.
HR & People Operations
Coordinate onboarding, role changes and offboarding across equipment, access, facilities and services.
Facilities & Real Estate
Manage site support, access, maintenance, equipment and supplier action by location.
Procurement
Hold suppliers accountable to contract coverage, SLAs, warranty and service commitments.
Finance & AP
Connect support issues to billing questions, invoice exceptions, credits and cost corrections.
Shared Services
Create a consistent front door while routing work to specialized teams and service owners.
Enterprise Operations
See support demand, aging, performance, recurring issues, employee impact and completed outcomes.
Frequently asked questions
Enterprise support, connected to the work and records behind it.
Answers for teams evaluating employee support portals, internal service management and enterprise workflow platforms.
What is the TRACforce Support Marketplace?
The Support Marketplace is an employee and enterprise front door for requesting support across technology, facilities, HR, suppliers, sites, invoices, assets and custom expense categories.
How is Support Marketplace different from a normal ticketing system?
TRACforce connects the support issue to the employee, inventory, service, supplier, contract, location, invoice and original request. The work is then Tasked, Reviewed, Actioned and Completed inside the same platform.
Can employees request both new services and support in TRACforce?
Yes. The Request Marketplace is the front door for obtaining something new. The Support Marketplace is the front door for maintaining and supporting what is already in place.
How does collaboration work?
TRACchat keeps discussion tied to the record, TRACmeets launches live collaboration from the issue and TRAC Lanes captures email and supplier communication into the workflow.
Can Support Marketplace handle non technology categories?
Yes. Organizations can configure support experiences for facilities, real estate, HR, fleet, professional services, utilities, suppliers, finance and custom enterprise categories.
Does TRACforce integrate with existing systems?
TRACforce can integrate with ERP, procurement, AP, identity, email, HR, supplier and service management systems while serving as the connected operating layer for support work.
Give employees one front door. Give every support team the full story.
Connect support intake, people, inventory, suppliers, collaboration, accountable tasks and verified completion in one intelligent platform. Operate from one complete and trusted source.
Every system shows only part of the story
See what the existing record leaves disconnected.
Explore the operating gaps TRACforce closes across the complete enterprise expense lifecycle.
Explore the control gap
What is the outage ticket missing?
Connect the incident to the service, supplier, contract, users, location and accountable response.
Read the complete story →Explore the control gapWhat happened after the asset was assigned?
Connect the item to its request, employee, support, supplier, expense and retirement.
Read the complete story →Explore the control gapWhat is the invoice approval missing?
Validate the charge against the complete business and operational story.
Read the complete story →